Privacy Policy

Effective Date: August 1st, 2025

Grace & Growth Counseling, PLLC is committed to protecting your privacy and ensuring that your personal and health information is handled with care and respect. This Privacy Policy explains how I will collect, use, disclose, and protect your information when you receive counseling services from me or interact with my website.

Information I Collect

I may collect the following types of information:

A. Personal Identifiable Information (PII):

Full name
Date of birth
Contact information (address, phone number, email)
Emergency contact information

B. Health Information (Protected Health Information - PHI):

Mental health history
Medical history relevant to counseling
Treatment plans, progress notes, and session content
Other information required for diagnosis and therapy

C. Website or Communication Data:

IP address, browser type, and usage data (if you visit my website)
Email communications, appointment requests, or contact form submissions

How I Use Your Information

Your information is used to:

Provide individual, couples, or family counseling services
Maintain accurate health records
Communicate with you about appointments and treatment
Process billing
Comply with legal or ethical obligations
Improve services

How I Share Your Information

I do not sell or rent your personal information. I may share your information under the following circumstances:

With your written consent
With other healthcare providers involved in your care (with authorization)
When required by law, such as in cases of suspected abuse, risk of harm, or court orders

Client Rights & Information

Your rights and privacy are important:

Licensing Board Complaints
Concerns about licensed mental health professionals may be directed to the Texas Behavioral Health Executive Council (BHEC).
📞 1-800-821-3205
🌐 https://bhec.texas.gov/discipline-and-complaints/

Consumer Complaints
Billing or business concerns may be submitted to the Texas Attorney General’s Office.
🌐 https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Requesting Records
You may request a copy of your records by submitting a written request. Providers must respond within 15 business days.
🌐 https://www.tmb.state.tx.us/page/patient-information-and-medical-records

HIPAA & Confidentiality
Your information is protected by HIPAA and Texas law. Counseling is confidential except when disclosure is required by law or for safety reasons. Full privacy and informed consent details are provided at the start of services.

Data Security

I take appropriate physical, electronic, and procedural safeguards to protect your information. This includes:

Secure electronic health record (EHR) systems
Encrypted communications when required
Access limited to authorized personnel only

Despite my efforts, no system can be guaranteed 100% secure. I encourage you to contact me immediately if you believe your information may have been compromised.

Third-Party Tools and Websites

If you access third-party platforms through my website (e.g., appointment scheduling tools or telehealth platforms), those services may have separate privacy policies. I encourage you to review their terms before providing personal information.

Telehealth Privacy

If you receive services via Telehealth, I use HIPAA-compliant platforms to ensure confidentiality. Please ensure you are in a private, secure location during sessions to help protect your own privacy. Children’s Privacy

I do not knowingly collect personal information from children under 13 without the consent of a parent or guardian. Counseling for minors will always involve appropriate parental/legal guardian permissions.

Changes to This Policy

I may update this Privacy Policy occasionally to reflect changes in law, technology, or services. Updated versions will be posted with a revised "Effective Date." Your continued use of our services constitutes acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Grace & Growth Counseling, LLC
5714 Crosby Dayton Rd, Crosby, TX
Phone: 281-310-1764
Email: ggcounselingtx@gmail.com
Website: www.ggcounselingtx.com